Frequently Asked Questions:
OFFICE PLANT MAINTENANCE

Thank you for your interest in our regular care packages. Here are some FAQs that might help you, but if you have any other queries please drop us a message at info@plantsit.com.

What if my business is not office based, but we still require your services?

We service all types of places of work, from traditional offices and studios to restaurants, cafes & larger co-working spaces.

Will we always get the same maintenance technician?

You will regularly have the same person come to visit your plants, so they get to know the plants & their environment. Sometimes there will be illnesses, holidays or a change of circumstance and we will let you know as soon as possible.

Do I have to be in to let someone look after the plants every week?

This is totally up to you! For some places of work we have keys/fobs/codes so we can complete the work whilst less people are around, and other places require us to be there when someone else is. We try to be as flexible as possible with access & timings.

Will you always attend on the same day of the week?

For weekly visits, we try to have the same day as it creates a more regular timetable, and staff know when to expect us. Sometimes there will be amends (illness/holiday/scheduling clash) where we have to move for one or more weeks, and this will always be communicated with you.

Do we have to supply kit, like a watering can?

No, we bring everything we need with us! For lots of places we try to keep some stuff at your place of work (where possible) but we can talk this through with you.

Some of the plants have died, what do we do?

Unfortunately, plants don’t live forever. Harsher environments with air conditioning, heating & lots of people around mean they might get a harder life than usual. Having said this, we will endeavour to keep your plants as healthy as possible & will flag any concerns we have about certain plants. We work with various plant suppliers so can always get the best deals for replacements. If it is genuinely something we have done ourselves, then we will replace free of charge.

WHAT HAPPENS IF MY VISITS ARE CANCELLED due to sickness/staff being away?

We will make note of how many hours are owed, and we will use them towards additional repotting visits that are often needed outside of our regular maintenance hours. We don’t do refunds. All hours owed to you will be used.

WHAT HAPPENS IF I need to cancel a visit?

Similarly to if we at Plant Sit cancel, we will make note of how many hours are owed, and we will use them towards additional repotting visits that are often needed outside of our regular maintenance hours. All rescheduled visits must be communicated with us within 24 hours of the due visit. If we don’t hear from you, or can’t get access then this will go down as a regular visit.

what if invoices are not paid within the allocated timeframe?

All invoices will have a clear date when they need to be paid, and you will also get invoice reminders. If there are any late payments, we will add 5% interest on a daily basis. Unfortunately for the past few years we have had very delayed payments which results in a lag from our side for equipment & wages.

How can I cancel my plan?

Monthly Rolling Contracts: We ask that we work to the end of the month, so contracts need to be cancelled prior to the 1st of the month. The contract will continue rolling unless you get in touch with us.

6 Month Contracts: You can cancel 1 month prior to the end of the contract, in month 5. Email reminders will be sent out.

12 Month Contracts: You can cancel 1 month prior to the end of the contract, in month 11. Email reminders will be sent out.

Any more questions? Get in touch via our Contact Page or through Instagram. We look forward to keeping your workspace greener!